Bruce Telecom
Email page
What is Email?
What do I need to send E-mail?
What is an E-mail account?
What is an E-mail server?
What is an E-mail address?
What
is an E-mail client?
How do I send an E-mail?
How do I receive an E-mail?
What is an attachment?
How do I send an attachment?
Why does my email seem
so much slower when I send or receive attachments?
Why does the attachment grow
larger than the original file being sent?
Are there restrictions
on what can be sent as an attachment?
Why can't I send programs?
What if I need to send a
program?
Can't I just rename the file?
What if I need to
receive a program?
Where do I find the
messageID number?
What if I need to
send a file that will be larger than 7.5 Megabytes encoded?
Can I get viruses via email?
Do I still need an
antivirus program?
I can't get any
attachments, it says OE has removed access?
What is Spam?
Why am I receiving
e-mail advertising or junk mail?
Can I send out advertising?
What does Bruce Telecom do
to stop junk mail?
What can I do to stop junk
mail?
I am still getting
some spam, what can I do?
How to I access my
Postini Message Centre?
What does pop lock busy mean?
Why do I keep
getting the same couple of messages over and over again?
I sent someone a
message, why didn't my email get there right away?
Why did my message get
returned?
Why am I get returned
messages that I didn't send?
What does "work offline" mean?
How do I work offline?
What can I do offline?
Bruce Telecom
Email Policies.
How big is my mailbox?
What happens if I
exceed the maximum limit for my mailbox?
What happens if my
email exceeds the maximum message size?
What about sending
advertising information to potential customers?
How many messages can
I send in a day?
This is the Email
FAQ page for Bruce Telecom. If you are new to email or have
questions about how it works, please read this page through.
All corporate policy information regarding
email for Bruce Telecom can be found on the Email Policy page.
Click here
if you are
looking for a table of
the correct settings for your email service with Bruce Telecom.
What
is Email?
What is e-mail? In its simplest form, e-mail is an electronic
message, like a letter sent from one computer to another.
You can think of e-mail as being similar to regular mail, with a To:
address, a From: address, and a message.
What do I need to send E-mail?
At a minimum you require a computer, an account with an Internet
Service Provider (ISP) and a program to send and receive e-mail called
an e-mail Client.
What is an E-mail account?
An e-mail account consists of a username
and password which grants you access to the e-mail server of your ISP.
What is an E-mail server?
The email server is a computer at your ISP which receives and holds
e-mail that is sent to you. It also delivers e-mail that you send
to other
people.
The E-mail server is similar to the Post Office for regular mail.
What is an E-mail address?
An email address usually consists of your e-mail account username
followed by the domain name of your ISP. These two pieces of
information are joined by an "@" sign.
Most e-mail addresses for customers of Bruce Telecom take the form <username>@brucetelecom.com. For
example, if your username is wildbill749
then your e-mail address with Bruce Telecom is wildbill749@brucetelecom.com.
You can think of your e-mail address as your name and regular mail
street address. When someone sends you email, the mail server
uses your email address to determine which mailbox on the server to put
the mail in.
What is an E-mail client?
An email client is a program on your computer which helps you send and
receive email. It may contain an address book to store
information on the people you contact regularly, and even tools such as
message rules and folders to help you manage your e-mail automatically.
Typically if you are using Windows as your operating system you could
use Outlook Express or Microsoft Outlook as your email client. On
Mac OS X the client is Mail. Many other companies also make email
clients, for example Eudora and Pegasus.
How do I send an E-mail?
The process for sending email may differ slightly within each e-mail
client, but they all follow the same basic steps:
1. Click the button to start a new message such as "Create",
"New", or "Compose"
2. Enter the e-mail address of the person you wish to send the
message to in the "To:" field
3. Type a brief subject of your message in the field labelled
"Subject:".
4. Write your message in the body space of the new message window.
5. When you are finished composing your message, click the "Send"
button to submit your message to the mail server.
How do I receive E-mail?
Again this can depend on your e-mail client. Most mail programs
will automatically try to check for new mail for you as soon as you
start them. If yours doesn't, or you want to check for new mail
again, just press the button indicating, "Send/Recv", "Get Mesgs", or
"Check for new mail on...".
If you have new mail it should then appear in the main folder,
generally called the Inbox.
What
is an attachment?
In addition to plain text e-mail messages, you can send e-mails with
some types of files attached. In this way you can send and
receive pictures, sounds, short video clips or work files
such as spreadsheets and word processor documents. An email
attachment in a message you have
received will usually appear as a paperclip graphic beside the message
in your Inbox folder or in the message window itself.
How do I send an attachment?
This process changes with each different e-mail client. But in
general you select "Insert -> File Attachment" or "Attach" from your
message menu and then pick the file you want to send.
Why does my email seem so much
slower when I send or receive attachments?
Compared to a text e-mail, any file you attach to an email can be
relatively large. This is especially true if you are trying to
send or receive raw digital camera pictures, movie clips, or song
files. When sending these files they must be encoded by your
e-mail client and inserted as coded text into the body of your
message. When you receive these types of files they must be
decoded as they are received and extracted from the email message so
you can access them.
Why does the attachment grow
larger than the original file being sent?
Originally e-mail was text-only and users were not able to send files
to one another using e-mail. Instead they used an FTP (File Transfer Protocol) client
program to send files.
In order to accomodate the attachment of files to e-mail, a coding
method was
developed to convert the file to be sent into text that the email
system could handle. This code conversion is called MIME (Multipurpose Internet Mail
Extension).
The process of encoding an attachment from it's binary form
into text for the e-mail system causes it to expand, often by up to as
much as 50%. So a 1 Megabyte file can be come a 1.5
Megabyte attachement when sent via e-mail. And correspondingly
this file will then take 50% longer to send or receive than you might
expect
it should.
Are there
restrictions on what can be sent as an attachment?
Yes there are definately restrictions on what can be sent as an
attachment via e-mail. These restrictions are generally common
sense, an enforcement of good Internet etiquette (netiquette), or
as a result of an administrative action intended to preserve and
protect the e-mail system for all users.
Here is an example of netiquette: before sending a file to someone it
is a good idea to check that the recipient actually wants the file
first, that they have the ability to receive and use the file, and that
they can actually accept a file of the size you want to send.
Many people neglect most if not all of this common sense, in their
eagerness to use the Internet, or to share files with their
friends.
Users on dial-up Internet may experience long delays when receiving
email, and therefore may not want your attachment at all.
Sometimes a user
may not have the same program that you used to create the file you sent
them and therefore can't use the file when you send it. And
many companies block or quarantine all attachments as a matter of
corporate security, so their users can't accept attachments in the
first place.
Here is a summary of the attachment Rules for Bruce Telecom:
i) A single e-mail sent to a user or by a user may
not exceed 7.5Megabytes. Remember that attachments are MIME
encoded. Depending on type of file you are trying to send, you
may not be able to attach a file larger than 5.0Megabytes due to
encoding.
ii) The soft size limit for your e-mail box is
15Mb. This means you should only try to accept at most two emails
with large attachments at one time, before clearing them off the server.
iii) The hard limit size of your email box on the
system is 25Mb. This means if the amount of e-mail sent to
you, that is waiting on the server,
exceeds 25 Megabytes the server will stop accepting new mail for you.
Comparatively, Hotmail
will only accept 2 Megabytes of email on a free account..
iv) No user may send or receive attachments
which are executable in nature, ie programs
Why
can't I send programs?
Bruce Telecom has instituted the policy as of June 2004 which
states that no
user may send or receive executable attachments. Email that
is sent with programs attached will still be delivered, but the
attachment will be filtered out.
The purpose of this policy is twofold: To protect the user, and
to protect the system.
Attachment filtering works in conjuction with the local Antivirus
functions offered by Bruce Telecom. As such it helps protect
users who have inadequate virus protection.
Email is not the only way to get a virus, but it is the most common
vector of infection. Often, when a computer becomes infected, it
will attempt to send thousands of emails out to infect other people
each time it is brought online. Computers which are identified as
being infected, are quickly identified, and often blacklisted so
no e-mail of any sort will be accepted from them. Unfortunately
sometimes this blacklisting is extended to the entire ISP network where
the computer resides.
This is the second purpose of the policy, to protect the email
system. Bruce Telecom removes executable attachments from
e-mail to help protect our network and mail server from being
blacklisted. If the mail server get's blacklisted due to one
customer, no email mail be sent to or from any customer. It is
this level of serious trouble that the Bruce Telecom seeks to
prevent.
What if I need to send a
program?
Simple! Just put the file in a non-executable compressed
archive. Commonly this is called Zipping.
Put your file in a Zip archive and send the zip file as an
attachment. A few programs to do this are Winzip
and WinRAR.
Note that your attachment must be a
non-executable file, and therefore self-extracting archives will
not work. We all pay for bandwidth, so compressing your file
should be common-sense netiquette.
Can't I just rename the
file?
No, sorry. The attachment scanner doesn't look at the file
name, so renaming the file to a .TXT or .DOC file, for example, will
not work. The scanner looks inside the file, and determines it's
file type to decide if the attachment is acceptable.
What if I need to
receive a program?
If someone has tried and failed to send you an attachment, you
will receive their email, with a notice appended that their attachment
was filtered. At this point you can do one of two things:
i) Ask them to resend the program in a Zip
file. Most companies do this as a policy anyway.
ii) Contact the helpdesk at Bruce Telecom with the MessageID
number found in the notification you were sent. A
technician can then release the attachment to your
e-mail. A technician cannot and will not release a
message without a messageID number.
Where do I find
the messageID number?
In the email you receive, the executable attachment will be replaced
with a text file entitled "bmts-Attachment-Warning.txt" .
If you open this text file you will find a line which reads, "Note to
Help Desk:". At the end of this line in brackets is the messageID
number. Here is an example:
Note to Help Desk: Look on the bmts
MailScanner in
/var/spool/MailScanner/quarantine/20040601 (message i51DMB5S025273).
What if I
need to send a file that will be larger than 7.5
Megabytes encoded?
If you think you need to send a file which is too big to be accepted by
the Bruce Telecom system, please try the following:
i) Reconsider whether or not you really need to send
the file.
You may find a joke video very funny and want to
share it with your friends. If you just show it to them the next
time they visit, you could increase your chances of staying friends
with them by not blocking up their e-mail box.
ii) Consider changing the format of the file.
Digital camera's create very large, detailed
pictures, suitable for printing. This format is not suitable for
sending in email. Use your camera photo-editing software to
change the
picture to a smaller format such as JPEG
(.jpg).
iii) Consider compressing the file.
Use an archive or zip program to compress the file
before attaching it to your e-mail. Smart Internet users do this
as a matter of course. It's good netiquette.
iv) Consider sending just a link to the file.
If you found the file somewhere on the Internet, the
wonder of the World Wide Web is that you can just send them the link to
or address of that file.
Can I get viruses via
email?
Email is the one of the most common methods that a computer virus may
use to spread. Even if you know the person who sent you an
attachment, and you use an Antivirus program, you should be careful
with
all attachments.
Your friend may not know they are infected. Save the attachment
out of the email to a place where you can find it on your computer and
then scan it direcly with your Antivirus program.
Bruce Telecom employs two scanning services to protect our
customers from viruses: Postini and ClamAV.
The Postini services filters junk e-mail and viruses from email sent
into the Bruce Telecom system. ClamAV filters all local mail
- e-mail sent by you to other customers and out to the Internet.
Do I still need
an antivirus program?
YES! Email is not the
only way to become infected with a virus. Flaws in your
computer's operating system may make it vulnerable to infection just by
being on the Internet. For this reason you should install an
antivirus program and keep it up to date. You should also ensure
you regularly check for and install any patches released for your
computer by the author of your Operating System.
I can't get any
attachments, it says OE has removed access?
In Outlook Express (OE) version 6.0 and above, the default setting is
to deny the user access to any attachments at all. Microsoft has
realized that enabling millions of computers on the Internet to send
and receive attachments has caused a global virus problem.
If you need to disable this setting click the Tools Menu and choose
Options. On the Options sheet, click the Security tab and remove
the check mark from the box marked, "Do not allow attachments to be
saved or opened..." , and then click OK.
What is
Spam?
Spam is the Internet term used to describe Unsolicited Commercial
E-mail (UCE), the electronic version of junk mail or flyers.
Why am I receiving e-mail advertising or
junk mail?
At one time the Internet was mostly used by educational
institutions and the military. Back then, the Internet was a
friendlier place, and it was common and safe to freely give out your
e-mail address to anyone.
As Internet use slowly spread to the general public,
corporations, advertisers, and marketers began to see it as a means to
quickly and cheaply reach a large target audience. Soon an
entire Industry sprang up revolving around the gathering of
email addresses, and using them to advertise products. Until very
recently there was little or no Federal regulation on the practices
of gathering e-mail addresses or sending junk mail to them.
This
lack of regulation and the unscrupulous actions of advertisers have led
to an enormous global spam problem.
You should expect to receive
spam e-mail at any address you give out to
any corporation for any reason. You
will receive spam if you give
your address to a website, if you post to a Usenet newsgroup, a mailing
list, or even if one of your friends sends you an
electronic greeting card (e-card)
Although most corporations have a privacy policy, which claims they do
not divulge your personal information, nearly all policies
include a disclaimer that under certain circumstances they share your
information with their partners. Spammers set up websites just to
gather your address, by claiming to offer you some service such as a
screen saver or jokes or a greeting to your friends. They also
use
sophisticated programs to scour USENET postings and web pages to glean
the email
addresses they contain.
Can I send out advertising?
No. The sending of
Unsolicted Commercial Email (UCE) is
expressly prohibited by the Bruce Telecom
Acceptable
Use
Policy. Violations of this policy will result in the
termination of your account with Bruce Telecom. Additional
information can be found here.
What does
Bruce Telecom do to stop junk mail?
Bruce Telecom actively combats Unsolicited Commercial Email
(Spam,UCE) in serveral ways:
First, Bruce Telecom adheres to a strictly to our posted Privacy Policy.
This policy clearly states that
Bruce Telecom will never give out or sell information about
any of our customers, especially their e-mail
address. This is the case because we are a telephone
company and as such are legally bound to keep your privacy by CRTC
regulations. The sole exception to this in the event we
are contacted by the police. If Bruce Telecom is
presented with a legal subpoena or active case number by the police we
are compelled to reveal information which may identify a customer.
Second, Bruce Telecom employs the services of Postini Corporation.
Postini is an independant Virus
and Spam filtering service, affiliated with McAfee Associates.
All email sent to Bruce Telecom from outside the system must
first pass through the computers of Postini. There the text of
each email is examined and evaluated on serveral criteria such as word
proximity and assigned a score. If the email is found to contain
a virus, or one of it's scores exceeds a set threshold, then the
message is quarantined in your postini message centre.
Quarantined email is held for fourteen (14) days after which it is
discarded. You can login to your
Postini Message Center at any time
and examine the messages trapped there. If they are all junk you
can delete them. If some messages have been incorrectly
quarantined you can deliver them and ensure that particular
sender does not get blocked again, by adding them to your
approved senders list.
Third, Bruce Telecom employs three email Black Listing services.
Bruce Telecom's mail server checks
the origin of each and every email against the following lists:
Spamcop.net,
Spamhaus.org and
Abuseat.org These three
organizations maintain lists of IP addresses used by known Spammers and
computers which are known to be exploited by spammers. If the an
email originates from an address found on one of these lists, it is
rejected by the mail server.
What can I do to stop
junk mail?
Believe it or not, your actions alone, largely determine how much
spam you will receive over the life of your account. The biggest
single thing you can do to stop spam is simply control who has your
email address. In general you should not give out your e-mail
address to any website. Strictly control what businesses you give
your address to, including your bank or insurance company. If you
give your email address to a friend, instruct them specifically that
they
should not give your e-mail address to anyone or any site without your
direct permission - especially greeting card sites and the like.
I am still
getting some spam, what can I do?
Inevitably, until there are legislative penalties in Canada, or a
'Don't E-mail' list similar to the Don't Call list in the United
states, you will get some junk e-mail. There are some things you
can do about the problem:
First, login to your postini message centre to review and modify your
spam filter settings. Initially these settings are set at a
medium level of protection. Increase them to quarantine more
messages. You should review your quarantined message frequently
after you have adjusted these settings.
Second, you can configure a Message Rule in your email client to
put e-mails that do not have your address in the To: field, into
your Deleted Items or Trash folder. Most junk e-mail
is
not sent to you, but instead your address is in the BCC: field.
With this rule in place you should periodically check your Deleted
Items or Trash folder for mail that you may have wanted. People
who subscribe to or receive email from mailings lists such as
Yahoo-Groups should not implement this procedure.
How to I access my
Postini Message Centre?
To view your quarantined messages go to http://login.postini.com.
Login with your username (your e-mail address without the @brucetelecom.com)
and password.
What does pop lock busy
mean?
Most commonly, you may receive this error if you experience an
interruption in your connection while you are checking your email, for
instance if your dial-up connection is terminated abnormally. It
can also happen if you cancel receiving your mail
and retry again too quickly or if
someone has sent you a message that is too large for your computer to
download.
When you begin to retrieve your mail from your mailbox on the server,
the server locks the mailbox so that no one else may try to retrieve
your mail during the POP operation. It then sends you the mail,
one message at a time. If you receive all the email
that was in your mailbox on the server, then the server deletes the
copy of the messages it has and unlocks your mailbox.
If you interrupt this process by cancelling the receive
operation, the messages remain on the server, and the maibox will
remain locked for 20 minutes. Each time you try to retrieve the
mail while the mailbox is locked will reset the 20 minute timer,
because the server is trying to protect your mailbox from being
tampered with.
Why do I
keep getting the same couple of messages over and over
again?
Sometimes your mail client may tell you that you have several messages
waiting to be retrieved. When you retrieve them however, you find
that you have already received the first few, and you never seem get
passed one. For example you may have 6 messages waiting, and the
first two appear your Inbox repeatedly but you never seem to get
the third one.
The problem is almost always that someone has sent you an email with a
large attachment. The server is trying to send you the message,
but if your computer can't receive it or you cancel downloading
messages then the server does not delete the messages you have already
received.
Either wait longer while retrieving your
mail, or visit our webmail page (http://webmail.bmts.com)
where you can examine the contents of your mailbox directly on the
server. There you can either delete the message with the large
attachment, or you can attempt to download the attachment in your web
browser. This often works, where e-mail does not simply because
the web protocol (HTTP) is better suited for sending large files than
the email protocol (POP3).
I sent someone
a message, why didn't my email get there right away?
Because there is nothing to say it must be delivered immediately.
The only guarantee that you have with e-mail is that the message will
be delivered somewhere, or it will be returned to you.
Sometimes the Internet works so well , that we take for granted that it
is simply a global network of computers, and things can go wrong with
computers. It can be frustrating when things do not work as
expected. Often our frustration is because our assumptions on how
the process works are incorrect.
When you submit an email to our mail server for delivery, it
immediately tries to contact the mail server of the recipient.
If it can not contact the far end server, it could be that the
far end server is not answering, or that there is an interruption in
the Internet between the servers. When something like this
happens our mail server will queue your mail for delivery, and try
again every four hours. If not successful after four hours, the
mail server will notify you of the temporary problem, and continue
attempting delivery at four hour intervals for four days. If your
message cannot be delivered after four days it is returned to you.
Remember however that we discussed the spam/UCE problem
earlier. The mechanisms that ISP's put into place to
help combat junk e-mail and viruses can introduce two wrinkles in the
delivery process. This first is quarantining.
It is possible that you sent an e-mail to someone but their ISP thought
it was junk mail, and quarantined it. Bruce Telecom employs the Postini filtering service. If
someone sent you an email, and you haven't received it, but it was not
returned to them, you should login to your Postini message centre and look
for the message there.
The other wrinkle to delivery is that filtering services can introduce
a delay as your email is passed through the filter process.
Postini does not add any appreciable delay to email sent to you.
However, the antivirus functions of ClamAV which is used by Bruce Telecom
can delay your mail inbound and outbound from thirty seconds
to 5 minutes. Note that depending where your mail is being
delivered to, there can be the same delay on the other end.
During peak times, or virus oubreaks, services such as AOL.com or
hotmail.com may delay your mail for processing by as much as several
hours.
Why did my message
get returned?
Sometimes when you send a message it cannot be delivered.
When this happens, the server will return the message to you with
an explanation of the problem. Here is a summary of typical
errors:
- Wrong username in the email address:
Example:
550 5.1.1 <user@brucetelecom.com>... User unknown
or
553 5.3.0 <toerev8@independent.on.ca>...
No such user at this domain
The address that this message was sent
to is simply incorrect. If you sent the message, please contact
the recipient and ask them to spell their address again.
- Incorrect domain name in the email address:
Example:
550 5.1.2 <user@somedomain.org>...
Host unknown (Name server: somedomain.org: host not found)
Here the domain portion
"somedomain.org" has been made up. The domain does not exist, and
so the mail can't be delivered. This error occurs
frequently when people misspell "Sympatico" as "Symaptico".
Example:
550 5.0.0 <full@brucetelecom.com>...
Mail for ful rejected.Mailbox full is full.
You can not send any more mail to this
user until they remove some mail from their mailbox on the
server. The amount mail a user is permitted to store varies from
company to company. At Bruce Telecom the limit is 25Mb.
- Mail refused, queue time exceeded:
Example:
----- The following addresses had permanent fatal
errors -----
<ayhvrdftv@bizzy.com>
----- Transcript of session follows -----
<ayhvrdftv@bizzy.com>... Deferred: Connection
refused by mx.bizzy.com.
Message could not be delivered for 5 days
Message will be deleted from queue
In this example, the remote server has
not accepted mail for 5 days. It could be that this server
does not accept mail or it could be having problems. In
either case our server has given up trying after 5 days.
Why am I get
returned messages that I didn't send?
This confusing e-mail event can happen for three common reasons.
First, a spammer may have sent out junk mail to a list of
addresses that he or she bought. When they sent out the spam,
they used your email address in the From: field. That way any
addresses that are invalid bounce back to you and not the spammer.
Second, many computer viruses spread themselves via e-mail. When
they infect a computer, they search the entire harddrive for email
addresses that may be stored there. Then the virus picks several
addresses and tries to send itself out with these addresses in the To:
field. If someone you know has your email address in their
address book, and becomes infected with virus, you will likely see
returned messages from the virus.
Third, and most unpleasant, you may be infected with a virus
yourself. If the virus is on your computer mailing
itself out to your contacts, you will definately see a large number of
returned messages that you did not send.
What does "work offline"
mean?
In most e-mail client programs there is an option to "Work
Offline". You choose this mode when you want to work with the
email you have already on your computer without dialing up or
connecting.
How do I work offline?
Usually when you first open up your email client such as Outlook
Express, if you are not connected to the Internet it will prompt you to
either pick "Connect" or "Work Offline". If you are already
online you can disconnect yourself by double clicking the icon at the
bottom right of your screen and pick "Disconnect". Once you are
disconnected, you can go back to your email client and pick
File>Work Offline.
What can I do offline?
Tons! There is very
little in the email program that needs to be done online but actually
sending and receiving. In Outlook Express for example, you can
read all your old emails, clean out ones you do not want anymore,
and write all new emails while offline. This is especially useful
if you are on dialup and wish to minimize the amount of time using the
phone line. Once you are done writing your email (s), you click
send and it queues into the Outbox. The next time you are online
your email client will automatically send all the emails at once for
you.
------------------------------------------------------------------------
Bruce Telecom
Email Policies.
This portion details the Bruce Telecom Email Policies.
When using your email with Bruce Telecom, there are a set or rules or
guidelines that users should follow. The policies and limits are
enforced to help email flowing as quickly and easily as possible for
all users on the system. Information about privacy can be found here.
How big is my mailbox?
Please refer to the above section for mailbox
limits.
What happens if
I exceed the maximum limit for my mailbox?
When you exceed the maximum of 25Mb, your mailbox will
automatically lock. The first step to fix this is to clear the
mailbox to below the 15Mb soft limit explained above. This
can be done one of two ways. Either by going to our Webmail site
at http://webmail.bmts.com and deleting the emails manually, or
by calling our tech support at 1-866-517-2000 (368-2000 locally) with
option 2, and we can clear everything in it at once.
The second step is to unlock the mailbox. The system
automatically locks/unlocks mailboxes at 8am every morning. If
you wish for it to be unlocked before then, you may call one of the
numbers above and have it unlocked manually.
What happens if
my email exceeds the maximum message size?
If it exceeds the maximum message size, it will "bounce back" to you
being rejected due to size. You can then zip the attachment with
a compression program to make it smaller, or if sending multiple files,
send the files a few at a time to make the emails smaller.
What about sending
advertising information to potential customers?
i) Customers are explicity prohibited from sending unsolicited
bulk e-mail messages ("junk mail" or "spam"). Such material can only be
sent to those who have explicitly requested it. If a recipient asks to
stop receiving e-mail, the Customer must not send that person any
further e-mail.
ii) Customers may not forward or otherwise propagate chain
letters, whether or not the recipient wishes to receive such e-mail.
iii) Malicious e-mail, including but not limited to "e-mail
bombing" (flooding a user or site with numerous large messages) is
prohibited.
iv) Forging e-mail headers information is prohibited.
Full information regarding the terms and conditions of using Bruce Telecom
can be found here.
How many
messages can I send in a day?
The maximum allowable messages you can send are 200 per hour, and 500
per day. You may receive as many emails as you wish, just
remember that many large emails will exceed the mailbox limit if you do
not check it periodically to clear it.